elexistotoPrivacy Policy

This page describes what we collect when you use elexistoto and how we keep that data protected. We at elexistoto take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, you share personal information with us. We explain here what we do with it, who has access to it, and what rights you have.

Our privacy commitments apply across all elexistoto services — football markets, live-dealer tables, slot games, and esports coverage. Whether you access elexistoto via web browser, mobile app, or PWA, the same protections apply. We operate under jurisdiction-restricted access. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on elexistoto

We collect your email address, phone number, and full name when you register. During account verification, we ask for identity documents — a national ID, passport, or driver's licence — and proof of address such as a utility bill or bank statement. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering rules.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), we record the transaction details, amount, and timestamp. We do not store your payment card or bank account number directly; payment processors handle that encryption. We also collect your betting history, account balance, and login activity to detect fraud and prevent unauthorised access.

We track your device type, browser version, IP address, and approximate location (city level, not street address) to improve service delivery and security. If you contact our support team via in-app chat or email, we keep a record of your conversation for quality assurance and dispute resolution.

How we use your data on elexistoto

We use your personal information to operate your account, process deposits and withdrawals, and settle bets. Your identity documents are used only for KYC (Know Your Customer) verification and to comply with local gaming regulations. We do not sell your data to third parties for marketing purposes.

We analyse your betting patterns and game preferences to improve our platform — for example, to show you relevant Liga 1 or Champions League markets, or to recommend live-dealer tables based on your history. This analysis is done in-house; we do not share raw data with external analytics firms.

We may contact you via email or SMS to notify you of account activity, security alerts, or important policy changes. We do not send unsolicited promotional messages unless you have opted in. You can manage your communication preferences in your account settings on elexistoto.

Third-party processors and data sharing

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) receive your transaction data to complete deposits and withdrawals. These processors are bound by their own privacy policies and data protection agreements with us. We do not control how they store or use your data beyond the transaction itself.

Our servers may sit outside your jurisdiction. Data transfers comply with applicable data protection law. We use encryption in transit and at rest to protect your information from unauthorised access.

We may disclose your data if required by law — for example, if a court orders us to provide account records, or if we detect suspicious activity linked to money laundering or fraud. We will notify you of such disclosure unless legally prohibited from doing so.

Your rights on elexistoto

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team via in-app chat or email. We will respond within a reasonable timeframe.

You can update your profile information, email address, and phone number directly in your account settings on elexistoto. If you wish to close your account, we will delete your personal data after a retention period (typically 7 years for financial records, as required by law).

You have the right to object to certain uses of your data — for example, if you do not wish to receive promotional emails. You can opt out via your account preferences or by contacting support.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. These are essential for elexistoto to function. We also use analytics cookies to understand how users navigate our platform — for example, which football markets are most popular during Piala Indonesia or Champions League seasons.

You can disable cookies in your browser settings, but this may affect your ability to use elexistoto. We do not use third-party tracking pixels or social media cookies unless you explicitly consent.

Contact elexistoto

If you have questions about our privacy practices, contact our support team via in-app chat, email, or the contact form on elexistoto. We offer multilingual support and aim to respond to privacy inquiries within five business days.

This policy was last updated in 2024. We may update it from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification.

Your privacy matters to us

We at elexistoto are committed to transparent data handling. Your trust is essential to our platform. We invest in security infrastructure, staff training, and regular audits to ensure your data remains protected. Whether you are checking Liga 1 standings, playing live blackjack, or withdrawing funds to your BCA account, your privacy is safeguarded at every step.

For specific questions about your account or our policies, contact our support team via in-app chat or email. We are here to help.